The order is processed and sent for shipping within 3 days. Delivery takes 5 to 8 business days. International orders could take up to 10 or 12 business days.
If your country has strict custom clearance policies (USA for example) it could happen that your parcel is held for inspection purposes.
In this case contact your customs office for more information on the delivery date. Please also do inform us about this situation so that we could start an investigation.